ALUCA has 9 member elected board members. These include the Chair, Deputy Chair, Treasurer and Board Secretary roles. We are delighted to welcome Dr Matthew Paul and Mark Raeberger to the board. All Board members and their portfolios are featured below.
Jim Welsh, ALUCA Chair, AMP
Jim is delighted to have been re-elected on to ALUCA’s Board for a remaining term as ALUCA’s Chair. Jim is passionate about our industry and the people in it and is a strong advocate for the positive difference our people and industry make to the lives of our customers.
The last two years have been a period of unprecedented growth for ALUCA, which has seen record levels for each of the following – membership, attendance at local seminars, attendance at our biennial conference as well as sponsor support. In addition to this, we have delivered to many of our members’ needs including the capability framework underpinning our professional accreditation program, the ALUCA Awards, a new website supporting webinar functionality and increased diversity and accessibility of professional development content, all whilst improving the long-term sustainability of the association.
Jim’s priorities as ALUCA Chair for 2019 and beyond include continuing to ensure that ALUCA meets the needs of our members and stakeholders, growing the awareness and commitment of the industry around ALUCA’s Life Insurance competency framework and accreditation, delivering the remaining components of the 2020 Strategy, assisting in the development of the 2025 Strategy, and ensuring that ALUCA’s governance model is best practice, including succession planning for all parts of ALUCA.
Devi Uka, Deputy Chair ,TAL
Devi is deeply honoured to be re-elected to ALUCA’s Board and voted back in as the Deputy Chair so she can continue working on the ongoing education and professionalism of ALUCA members and our industry. She has driven ALUCA’s accreditation program and Life Insurance Competency Framework along with the endorsement of trainee programs.
She brings over three decades of life insurance experience working in ANZ with a strong technical background in Underwriting and training and development. Now a senior Life Insurance training and quality assurance professional with a strong technical background in underwriting and training and development.
Devi believes strongly in giving back to the industry and is passionate about delivering on professional development for underwriting and claims professionals. She was the previous President of the senior Underwriters Forum in Sydney and has been an ALUCA Board member for 4 years and the Deputy Chair since 2016. Prior to this she was also part of ALUCA’s conference organising committees.
Devi’s priorities as ALUCA Deputy-Chair for 2019 and beyond include continuing to drive ALUCA’s strategic education pillar which includes ALUCA’s life insurance capability framework, accredited membership and CPD program and broadening the education portfolio whilst continuing to grow ALUCA as a leading member industry body that educates, develops and connects its members.
TBC, ALUCA Board Treasurer
We currently have 2 nominations for the Board Treasurer role – both are qualified Accountants and both are great candidates. The Board will vote on this before the next Board meeting on Jan 31st – watch this space!
Chantelle Everett, ALUCA Board Secretary, TAL
Chantelle is thrilled to be voted back on to ALUCA’s Board as the ALUCA Board Secretary the role she has held for the last 2 years. She brings to ALUCA’s Board relevant insurance claims and leadership experience within the Direct, Group & Retail channels.
In addition to her experience supporting ALUCA’s sub-groups for the last 4 years to deliver exceptional member value that has culminated in ALUCA achieving our highest membership levels to date.
During her 7+ years employment with TAL she has held numerous leadership roles within claims including Head of Claims within the Direct & Retail channels and Claims operations. Along with being responsible for the operational and financial performance of the departments under her remit, she is also responsible for the creation of 5 Melbourne based claims teams from inception, 3 for Direct & 2 for Group, and continues to work across all claims channels within TAL leading various innovation initiatives. Her challenger spirit and passion for our industry and people results in a vibrant approach to her roles both with TAL and the ALUCA board.
Chantelle’s priorities as ALUCA Board Secretary for 2019 and beyond include ensuring that ALUCA’s governance model is best practice, continuing to support ALUCA’s Sub-Groups whilst mentoring her successor into this role – and driving the strategic member engagement pillar that underpins the member value proposition.
Carly Van den Akker, Board Director, SWISS RE
Carly’s thrilled to have been voted back on to ALUCA’s Board so she can continue the active Board role she’s played over the past 2 years. Working with ALUCA’s sponsors and members, promoting ALUCA’s value proposition and deepening the reach of our vision to educate, develop and connect members is not only rewarding but has helped in driving record levels of membership growth plus the delivery of the highest number of ALUCA education sessions.
Carly’s worked in the personal injury insurance industry for 15 years and is currently the Claims Services Manager at Swiss Re. She’s nearing completion of her MBA and is a strong believer in ongoing professional development.
Carly is deeply passionate about the ‘good’ that our industry does – particularly for our customers in their greatest time of need. In 2015 she drafted a proposal for ALUCA to consider the formation of a Rehabilitation Sub-Group. Three years on, this group is one of the fasted growing groups, collaborating across companies to produce content and resources for the benefit of the wider life insurance industry. In 2018, she represented the Board on the inaugural ALUCA Life Insurance Awards organizing committee – celebrating the contribution of teams and individuals to delivering excellence in Service and innovation to our customers.
Moving forward Carly is excited to work with Mary on the 2020 Conference portfolio to help progress the momentum of ALUCA’s member and sponsor value proposition to ensure we continue to drive growth and deliver industry-leading content, accreditation and value. Carly will also continue to support and help drive the strategic sponsor and stakeholder engagement pillar.
Mary Sinclair-Porter, Board Director, ZURICH
Mary relishes the opportunity to continue the work that she has been doing as an ALUCA Board Director for the last 2 years – driving the biennial conference portfolio. She’s thrilled to be voted back in for a subsequent period to manage and deliver the 2020 biennial conference and delivering a member industry conference that we can all be proud of.
Conferences are a huge passion of Mary’s having been part of ALUCA’s conference committee for the last 4 years, the latter 2 being part of the Board. She gained valuable conference experience sitting on the committee for LUCID, the UK’s premier underwriting and claims conference.
Mary is the National Underwriting Manager at Zurich Life. She has also worked in the UK with a lengthy career in financial services including 24 years with the country’s largest protection provider, Legal & General, playing a key role in implementing change throughout that time. Mary’s a strong supporter of peer group networking and learning for underwriting professionals, having been involved in a volunteer capacity for a number of groups, including chairing and being a member of the UK underwriting forum Select74.
Moving forward Mary is excited to work with Carly on the 2020 Conference portfolio to help progress the momentum of ALUCA’s member and sponsor value proposition to ensure we continue to drive growth and deliver industry-leading content, accreditation and value. Mary will also continue to support and help drive the strategic member engagement pillar that underpins the member value proposition.
Amanda Stow, Board Director, OnePath
Amanda has been in the life insurance Industry for 15 years, working in both underwriting and coaching roles as well as being involved in the enhancement of underwriting rules engines. She is currently a Principal Underwriter with ANZ’s OnePath, having previously worked for MLC.
Amanda was ALUCA’s Victoria Chair from 2010 to 2016, prior to joining ALUCA’s Board in November, 2016. As a Board member Amanda worked on ALUCA’s inaugural ALUCA Life Insurance Awards organizing committee and helped drive the strategic governance of ALUCA
Moving forward Amanda will now be the Board member who heads the ALUCA Life Insurance Awards Night organizing committee to ensure that the Awards night continues to celebrate the contribution of teams and individuals to delivering excellence in Service and innovation to our customers.
NEW ALUCA BOARD MEMBERS
Dr Matthew Paul, New Board Director, MunichRE
Matt is the Chief Medical Officer (CMO) at MunichRe and an experienced Occupational and Environmental Physician with more than 20 years clinical experience. Matt brings to ALUCA broad insurance industry experience in addition to Life insurance experience. He feels very strongly about giving back to the life insurance industry.
Former roles have included both direct and reinsurance CMO roles at Zurich Financial Services, Macquarie Life, MetLife (Australia) and SCOR Global Life (Australia) and was clinical director and member of the strategy and innovation team at Medibank Health Solutions.
Moving forward Matt will now be the Board member who helps to drive the strategic thought leadership of ALUCA, whilst sitting on the education committee, assisting with the Medical Forum and helping guide ALUCA’s high tech future.
Mark Raeberger, New Board Director, Metlife
Mark is the Chief Claims Officer at Metlife and prior to that was the Head of Claims Specialist Services for AMP. He has also run his own business in physiotherapy and rehabilitation, gaining valuable financial management, marketing and sales experience as well as board reporting.
Mark feels he will provide a positive contribution to ALUCA with his broad industry experience in addition to leadership and claims management experience.
Mark is passionate about developing cultures and has delivered numerous complex change strategies with a deep understanding of customer issues and is able to implement strategies to influence positive outcomes. He also has a strong governance focus and will ensure this continues in his role at ALUCA. He is looking forward to giving back to the industry and making a positive contribution to ALUCA and its members.
Moving forward Mark will now be the Board member who helps to drive ALUCA’s industry representation with ALUCA’s CEO and Chair. He will also be the Board member who helps drive the content and thought leadership of ReB with the ReB editor and looking at potential white papers.